A. U.S. SHIPPING COSTS & DELIVERY TIMES
a. Orders must be placed by 5 PM EST to start processing on the same day.
b. Processing time is typically within 2 business days (Monday-Friday). During product launches or sales, shipping may take longer — we appreciate your patience! If it's been more than 14 business days and your package has still not arrived, please let us know.
c. Delivery times are based on orders placed between Monday-Friday (excluding weekends, holidays, and holiday weekends).
d. ITEM Beauty offers FREE STANDARD SHIPPING on all U.S. Orders $35 and over (excluding taxes and discounts). For orders under $35, the shipping fee is $5. ITEM Beauty ships within the continental United States, including Hawaii and Alaska. Standard shipping should take approximately 5-10 business days.
e. We also offer EXPEDITED SHIPPING for $10.95 with delivery within 3-5 business days.
B. INTERNATIONAL SHIPPING COSTS & DELIVERY TIMES
a. ITEM Beauty offers FREE STANDARD SHIPPING on all International Orders $50 and over (excluding taxes and discounts). For orders under $50, there is a shipping fee of $12. Delivery time varies by destination country, but an estimated delivery time will be displayed at checkout. We aim to meet all delivery times quoted but due to COVID-19, you may experience some delays. You can track international orders here.
b. We ship to over 150 countries. Below is the list of the countries we do not ship to at the moment due to restrictions: Algeria - Argentina - Burundi - Chile - Cuba - Eritrea - Indonesia - Iran - Iraq - Liberia - Libya - Malaysia - North Korea - Peru - South Sudan - Syria - Tajikistan - Turkey - Uruguay - Venezuela - Yemen - Vietnam
C. ORDER PROCESSING:
a. All orders placed after 5 PM EST will be processed the following business day.
b. Orders are typically processed within 48 hours of receipt (processing time does not include weekends, holidays, and holiday weekends). Orders placed on Saturday and Sunday will be processed on the following Monday. All purchases are subject to credit authorization prior to processing. Only authorized purchases may be processed and shipped.
c. Once you have completed your order, a confirmation email will be sent to the email address associated with your account within 24 to 48 hours. A link will also be included with tracking information to check the status of your order.