NOW SHIPPING TO OVER 150 COUNTRIES, FREE ON ORDERS $50+
FREE US SHIPPING FOR ORDERS US$35+

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Shipping

Within 3 business days after placing your order, you should receive a shipment confirmation email with your unique tracking code. Please allow up to 48 hours for your tracking code to become active.

You can track your international order here https://service.global-e.com/track-my-order

It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. If it's been 14 business days and your tracking still hasn't updated, please let us know.

Tracking codes can take up to 48 hours to activate. If your tracking is still inactive after 48 hours, please email us at help@itembeauty.com so we can help.

Packages are scanned for delivery before your local mail carrier physically drops them off at your home, and you will likely receive your order within 24 hours. If it has been more than 24 hours and you still haven't received your package, please let us know.

a. U.S. SHIPPING COSTS & DELIVERY TIMES:
i. Orders must be placed by 11am EST to start processing on the same day.
Processing time is typically within 2 business days (Monday-Friday). During product launches or sales, shipping may take longer--we appreciate your patience! If it's been more than 10-15 business days and your package has still not arrived, please let us know.
Delivery times are based on orders placed between Monday-Friday (excluding weekends, holidays, and holiday weekends).
ii. ITEM Beauty offers FREE STANDARD SHIPPING on all U.S. Orders $35 and over (excluding taxes and discounts). For orders under $35, the shipping fee is $5. ITEM Beauty ships within the continental United States, including Hawaii and Alaska. Standard shipping should take approximately 5-10 business days.
iii. We also offer EXPEDITED SHIPPING for $20.00 with delivery within 2-3 business days.

b. INTERNATIONAL SHIPPING COSTS & DELIVERY TIMES:
i. Orders must be placed by 11am EST to start processing on the same day.
Processing time is typically within 2 business days (Monday-Friday). During product launches or sales, shipping may take longer--we appreciate your patience! If it's been more than 10-15 business days and your package has still not arrived, please let us know.
Delivery times are based on orders placed between Monday-Friday (excluding weekends, holidays, and holiday weekends).
ii. ITEM Beauty offers FREE STANDARD SHIPPING on all International Orders $50 and
over (excluding taxes and discounts). For orders under $50, the shipping fee is $9.99. Delivery time varies by destination country, but an estimated delivery time will be displayed at checkout. We aim to meet delivery times quoted but due to covid you may experience some delays.

c. ORDER PROCESSING:
i. All orders placed before 11am EST will be processed on the following business day. Any orders placed after this time will be processed the consecutive following day at 11am EST.
ii. Orders are typically processed within 48 hours of receipt (processing time does not include weekends, holidays, and holiday weekends). Orders placed on Saturday and Sunday will be processed on the following Monday. All purchases are subject to credit authorization prior to processing. Only authorized purchases may be processed and shipped.
iii. Once you have completed your order, a confirmation email will be sent to the email address associated with your account within 24 to 48 hours. A link will also be included with tracking information to check the status of your order.

We currently ship to the UK and Canada!
We'll be expanding our international reach soon, so stay tune for updates!

When sharing product pricing, we follow local guidelines and restrictions, so in some cases price already include taxes and/or duties.

Unfortunately, we are not accepting returns on international orders for now. If your order arrived damaged please head over to this link so our international team may assist you.

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