Within 3 business days after placing your order, you should receive a shipment confirmation email with your unique tracking code. Please allow up to 48 hours for your tracking code to become active.

It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. If it's been 14 business days and your tracking still hasn't updated, please let us know.

Tracking codes can take up to 48 hours to activate. If your tracking is still inactive after 48 hours, please email us at so we can help.

Packages are scanned for delivery before your local mail carrier physically drops them off at your home, and you will likely receive your order within 24 hours. If it has been more than 24 hours and you still haven't received your package, please let us know.

Orders must be placed by 11AM EST to start processing on the same day. Any orders placed after this time will be processed the following business day at 11AM EST. Processing time is typically within 2 business days (Monday-Friday). During product launches or sales, shipping may take longer--we appreciate your patience! If it's been more than 14 business days and your package has still not arrived, please let us know.

Delivery times are based on orders placed between Monday-Friday (excluding weekends, holidays, and holiday weekends): ITEM Beauty offers FREE STANDARD SHIPPING on all U.S. Orders $24 and over (excluding taxes and discounts). For orders under $24, the shipping fee is $4.95. ITEM Beauty ships within the continental United States, including Hawaii and Alaska.

PLEASE NOTE: Due to COVID-19, the current estimated delivery time for Standard Shipping is 6-12 business days.  Expedited Shipping may be selected at check out for an additional fee.

Unfortunately we do not ship internationally at this time.