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Returns & Exchanges

You have up to 30 days from receiving your order to request a return. Visit https://itembeauty.com/a/returns within 30 days of receiving your order to request a return. We'll provide a return label, which you should attach to the original box, if you still have it. Once we receive your return, we'll process the refund accordingly (less a $4.95 return shipping fee).

We’re so sorry your order didn’t work out for you. At this time, ITEM beauty is unable to provide exchanges. If you’re totally unhappy with your purchase, you can return it for a full refund.

In order to qualify for a full refund, please submit a request within 30 days of receiving your order. You can submit a request at https://itembeauty.com/a/returns.

We'll provide a return label, which you should attach to the original box, if you still have it. Once we receive your return, we'll process the refund accordingly (less a $4.95 return shipping fee).

That's a real bummer.  If your order arrives damaged, please email us at help@itembeauty.com with photos of the damaged items and we will send a replacement asap.

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